Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy use, customization, and mobile compatibility. They value its seamless integration with Facebook Messenger and direct communication with customers. The chatbot feature is praised for handling simple customer queries, saving merchants time. The support team is noted for their quick and helpful responses. Some merchants report improved conversion rates and increased sales due to the app's ability to identify and fix store issues. The app is also commended for not including its own branding on the chat box.

August 9, 2018

No sweat to install, much much better to default facebook defaults chat. simple and effective interface. Great job for the developers.. just Awesome :)

Princess Anne Online Shop
Philippines
6 days using the app
February 19, 2019

good app helpful did job advertised very good app good working easy setup very fast easy install thank you

FutureCrystalTech
United Kingdom
6 days using the app
August 15, 2018

It's good to talk to customers directly

Sayeghde
Germany
6 days using the app
Edited December 4, 2019

can't figure out if it works or not. no analytics of how many customers actually use it, will run it for more time

Jelly Fabrics
United Kingdom
5 months using the app
Autoketing replied December 9, 2019

Thanks for your feedback. We check and see our app works in your store now.
Our app doesn't have the feature to count how many customers actually use it.
Please sympathize for us.
Kind regards

October 11, 2018

These guys are the best, you should try their all apps. This facebook chat widget is better than others and it is customizable too. Thanks for these great apps.

MenStyleCo
Türkiye
6 days using the app
Edited October 10, 2020

I used this app but now it is not working at all, chat icon is not displayed but setup is completed. Not sure what more needs to be done. https://swativijaivargie.com/ I used this app but now it is not working at all, chat icon is not displayed but setup is completed. Not sure what more needs to be done. https://swativijaivargie.com/

Swati Vijaivargie
India
4 months using the app
Autoketing replied October 11, 2020

We're very sorry for the error. We will check your issue and send a ticket to your email address to support you.
Please check it.
Regards

August 8, 2018

good app, nice presenting on my website, better than the official facebook app

Allchampions
Australia
5 days using the app
Edited February 28, 2019

good but the chatbot doest give answers! PLEASE fix it for us! good but the chatbot doest give answers! PLEASE fix it for us! good but the chatbot doest give answers! PLEASE fix it for us! good but the chatbot doest give answers! PLEASE fix it for us!

FHS Store - Seu estilo é economizar.
Brazil
5 days using the app
Autoketing replied March 1, 2019

Dear FHS Store - Seu estilo é economizar.,

Thanks for your review, we will fix chat bot bug in next version.
Your evaluation is our motivation

Autoketing team
Regards!

October 14, 2020

Great! Easy to set up - tested and works perfectly! Have tried other apps but none worked so tried this one and seems great! Would like the option to make the icon slightly smaller on a mobile page? it's a little big for my site but that's my only slight issue :)

The Baby Place
United Kingdom
5 days using the app
Autoketing replied October 14, 2020

It's great to hear your feedback. We're very happy to serve merchants and bring value to their business.
When you have any problems, please contact us.

Regards

April 14, 2019

good application, easy to use and it is free it wonderful thank you for a team , i recommanded this application

FOOTOX
France
5 days using the app
Autoketing replied April 14, 2019

Dear FOOTOX,

Thanks for your review, your feedback is our motivation!

Autoketing team,
Regards!