Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy use, customization, and mobile compatibility. They value its seamless integration with Facebook Messenger and direct communication with customers. The chatbot feature is praised for handling simple customer queries, saving merchants time. The support team is noted for their quick and helpful responses. Some merchants report improved conversion rates and increased sales due to the app's ability to identify and fix store issues. The app is also commended for not including its own branding on the chat box.

July 2, 2019

It's really good, could see it coming to use.. but it's just a basic messenger app with some extra features. It does have it's own bugs too. One of them being really annoying for mobile customers, the message that automatically pops up despite being disabled still pops up on mobile sites, it covers a good percentage of the viewing area and therefore could become increasingly annoying to any customer. What's worse is that the X on the chat box doesn't even close the bubble, you have to actually tap the button. Could see it pushing away customers so I'll be disabling this for now, it might just be a bug with the "Venture" theme not playing well with it.

United Kingdom
3 months using the app
Edited April 15, 2019


Imperio Tech
4 days using the app
Autoketing replied April 14, 2019

Dear Imperio Tech,

Thanks for your review, your feedback is our motivation!

Autoketing team,

July 26, 2018

Great app, easy to install and it look professionnal !

Loyalty Online Store
4 days using the app
September 5, 2018

great app works really well really helps with conversion rates strongly recommend

3 days using the app
February 15, 2019

Very nice really, do a good confiance to the people. I like dashboard to can configure all you want, excellent in my opinion.

3 days using the app
February 18, 2019

I haven't used the app yet bu am hoping it is as good as they say it is. I hope it helps my conversions as well

HealthCHECK Mart
About 2 months using the app
June 16, 2019

Really is very easy to get set up. It does exactly what it says it does and doesn't require weeks of advanced coding!

Crystal Aquatics
United States
3 days using the app
July 24, 2018

The only app that works correctly when installing FB messenger.

3 days using the app
June 27, 2019

I use this app all the time reeeeeeeeeeaaaaaaaaaaallllllllllly love it I would defo recommend to everyone

Frontier Camping
United Kingdom
3 days using the app
September 23, 2019

I used FB Chat to enhance by business. The route to it is narrow and tough. Hope to pass through the terrains with less struggle. Not technically inclined and hope you could come out with 1) simple SOP for the beginner and 2) Intermediate for the learned user and 3) Advance SOP for the expert user.

Universe At Door
3 months using the app