Reviews (1,331)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, Product Tabs, and Live Chat features, which significantly enhance customer support efficiency and user experience. They praise its intuitive interface, making it suitable for both new and established stores. The support team is noted for being responsive and knowledgeable, quickly addressing issues and making theme customizations. Many merchants appreciate the app for improving customer interaction and operational efficiency, often recommending it to others for its professional site enhancement and user-friendly design.

February 4, 2017

I am a novice but solution for FAQs page is simple to use and does the job very well.

Simply Necklaces
United Kingdom
3 months using the app
January 21, 2017

very nice easy and wonderful good job

Comely Nature
Italy
3 months using the app
September 2, 2019

I don't see any convincing from your introduction. It seems very difficult to set up the content. I do not like them.Thank you for recommending

Corkiwatch
Vietnam
3 months using the app
Shark Byte, Inc replied September 2, 2019

Hello Corkiwatch,

Thank you for a review. Based on our customer's experience who created more than 35 000 FAQ, we developed and are constantly improving our app that it would be easy to use for the merchants and created FAQ page would look professional and solid.
Help Center team is always ready to give a helping hand to the customers using our app, do customisations according to our customers needs.
If you have any feedback where we could improve - please let us know at support@eoscity.com.

We wish you all the best in your business!
Help Center team

February 3, 2016

Easy to set up, great layout and is a huge improvement to our old FAQ page... Plus its FREE!!!

Blaze Case
United Kingdom
3 months using the app
April 25, 2020

This app is such a wonderful help!!!!! It makes my store look very simple and professional just as I intended it to be!

BeBornAgainMerch
United States
3 months using the app
September 7, 2021

This app is very easy to use and it makes my site look really professional, I highly recommend using it!

Sudeana's Essentials
United States
3 months using the app
March 3, 2023

Très simple d'utilisation et efficace. Je recommande fortement pour débuter !
De plus, design simple & pro

LeDraineau
France
3 months using the app
Shark Byte, Inc replied March 3, 2023

Bonjour à tous !

Merci beaucoup pour ce commentaire si positif ! Nous sommes heureux d'entendre que vous trouvez notre application utile :)

Nous allons continuer à faire de notre mieux pour nous améliorer chaque jour !

Meilleures salutations,
L'équipe du HelpCenter

Edited July 30, 2019

Nice, self-explanatory, easy to navigate. Great customization options.
Can't think of any difficulties I've had. Great app.d

Cecilia Beauty
Malaysia
3 months using the app
May 1, 2020

It was very to easy to use. and came with editable sections that quickened the process. Also show how to link it to store.

SupartFit
Nigeria
2 months using the app
April 20, 2021

It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page

Premier Paddle Boards
Canada
2 months using the app