Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable templates and seamless integration with existing themes. It's known for its reliability and features like FAQ, Product Tabs, and Live Chat, which effectively reduce customer queries and emails. The responsive customer support team is quick to resolve issues. The professional look of the app enhances the user experience, making it highly recommended for small businesses due to its simplicity and effectiveness.

February 28, 2017

So far so good. Nice and simple.

Stealing Spaces
New Zealand
Over 2 years using the app
July 16, 2019

I used this app and it had all I needed, sections with articles and categories.
It explains step by step who can create your help page.

Vintaho
Spain
About 1 month using the app
March 9, 2017

Just the kind of app I was looking for. Gave my store the professional touch it needed. Thank you very much

Indobling
Philippines
About 1 month using the app
August 24, 2016

I love this app :) so easy to use

Amassa
Luxembourg
About 1 month using the app
July 27, 2020

Makes a nice FAQ. I had a small glitch though and the tech support was all over it and had it resolved in good time. Very satisfied.

mattir
France
About 1 month using the app
April 6, 2020

very good app! iam paying plan because templates and contact form, this is good app, happy with this, take my money

TuaPrata
Portugal
About 1 month using the app
July 3, 2019

la aplicacion es muy buena para crear una pagina de preguntas frecuentes altamente recomendada y ademas es gratis

RumbellDog
Mexico
About 1 month using the app
Edited March 19, 2021

The app works great, except that it takes so much time to load the page. How can we resolve this issue?

PatPat Wholesale
China
Over 2 years using the app
Shark Byte, Inc replied March 12, 2021

Hello there,

Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at support@helpcenterapp.com and we will assist you as soon as possible.

Best wishes,
HelpCenter team

August 31, 2020

This app helped me built my shopify store faqs column. really grateful for them. They provided me all the suggestions and compatible answer for each suggested question, What else do you ask for?

White Petal Skin
Australia
About 1 month using the app
September 10, 2020

The application forces you to pay for almost everything related to customization, which is what makes the user interface very bad and it cannot work with different themes

WelaSouq
Saudi Arabia
Almost 3 years using the app
Shark Byte, Inc replied September 11, 2020

Dear WelaSouq,

Thank you for your message and for being our customer. On behalf of Help Center team we would like to say that Shopify hosts plenty of different themes written by different programmers, pushing various changes. Our team of support and development is constantly helping clients to fix and improve the theme+app integrations, such as in Your case. No payment is required for that. We checked Your situation, already made necessary adaptations and informed You about that by email.
Thank You for Your cooperation and understanding.
If you have more questions or need a customisation - please let us know via support@eoscity.com

Have a great day -
Help Center