HelpCenter | FAQ Chat Helpdesk , 1,310 reviews

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
November 18, 2022

This app has all the tools you need to provide good customer service. The support they provide is excellent

Purr Team
United States
Time spent using app: 4 months
Shark Byte, Inc replied November 18, 2022

Hello Purr Team,

Thank you very much for leaving feedback on our app!
We're glad to know that HelpDesk is useful for your Shopify store and will continue providing excellent service to our customers.

Best regards,
HelpDesk Team

October 13, 2022

This app has helped me a lot in the short time I've had it. the interface is simple to navigate through and makes it that much easier for my clients.

divus julius
United States
Time spent using app: 10 months
Shark Byte, Inc replied October 13, 2022

Hello divus julius Team,

Thank you very much for such positive feedback!
We're glad to hear that you find our app useful for your store and your clients.

We'll keep on providing the best service to Shopify merchants and do our best to improve every day.

Best regards,
HelpCenter team

July 22, 2022

App works great! Had some issues when we upgraded our theme to 2.0, but the support was amazing and they were able to get it up and working perfectly.

Swiss Madison - well made forever
United States
Time spent using app: About 1 year
Shark Byte, Inc replied September 1, 2022

Thank you very much for the appreciation of our support level!
We are always trying our best to help our customers quickly and efficiently.

Please don't hesitate to contact us again ;)
Have a good one!

Best wishes,
HelpCenter team

July 12, 2022

GREAT SERVICE! He helped me with all of my problems, and I asked a lot. Fast and nice technical support.

LillyTees
Israel
Time spent using app: 2 days
Shark Byte, Inc replied July 12, 2022

Hello LillyTees!

Thank you for your kind works, you've made our day :)
We'll try our best to keep the level of service as high as it possible.

In case any questions about our app occurs,k please feel free to contact our Support Team again.

Have a great week.

Helpcenter Team

June 30, 2022

La aplicación es genial, funciona bien y es personalisable, incluso el plan gratuito, facil de usar y visualmente bella

Drenaje Graffiti Store
Mexico
Time spent using app: Almost 3 years
June 28, 2022

Support was helpful and responded quickly via email until my issue was resolved. Ui looks nice too!

dormroom.shop
United States
Time spent using app: 21 days
May 27, 2022

Donatas is really friendly and helpful!!
This is a great platform for marketers who want to create a FAQ page for their business. I really like the FAQ page that I made for my business because it allows me to keep my customers informed about all of my latest offers and promotions. The live chat is another great feature that makes it easy to serve my customers and provide them with the support they need. It is a great platform that allows me to create a page that is unique to my business

Meebike
China
Time spent using app: About 22 hours
Edited May 24, 2022

I have added this APP for years, today I found the APP content all can not collapse or rolled up.
This problem has appeared two times. Then the after-sale service is great.
The problem has been solved quickly. So I give 5 stars again.

Creabest-De
China
Time spent using app: Almost 2 years
Shark Byte, Inc replied May 23, 2022

Thank you for your kind words!
Most of the common app issues can be quickly fixed by our developers by contacting our support team. If you have any questions in the future, let us know and our support team will be more than happy to lend you a hand!

April 28, 2022

The app works great and the development team seems quite responsive and continuously improving and adding new features. I look forward to continuing using this HelpCenter app for our knowledge base, FAQ, Contact form, and live chat support. (Some new tools like chat have missing translation fields but support mentioned they will add the ability to translate those missing fields)

GoDoggy
Japan
Time spent using app: 17 days
April 27, 2022

This is a great platform for marketers who want to create a FAQ page for their business. I really like the FAQ page that I made for my business because it allows me to keep my customers informed about all of my latest offers and promotions. The live chat is another great feature that makes it easy to serve my customers and provide them with the support they need. It is a great platform that allows me to create a page that is unique to my business. https://www.KinkyToy.Store https://www.Shackled.Me

Shackled.Me
Canada
Time spent using app: 4 months