Shopify Inbox , 1,646 reviews

Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
October 20, 2020

La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien.

HomeInnove
Mexico
Time spent using app: 11 days
Shopify replied October 21, 2020

Hello HomeInnove, thank you for your 5 star review and feedback! Glad to see you have tested the Shopify Chat and that it is working fine for you.

If you have any questions, please feel free to reach out to our team directly, our email is ping@shopify.com

Warmest regards,
Veronica N.
Ping Support

October 19, 2020

very nice needs some support for Arabic language only some letters does not show in the mobile app while chatting but overall great

Bon-pharma
Egypt
Time spent using app: 7 months
Shopify replied October 21, 2020

Hello Bon-pharma, thank you very much for your 5 star review and feedback! We are working on fixing the issue with Arabic translations, as we have seen some instances of that not working the best. Thank you for mentioning it!

Hoping Shopify Chat leads to more sales for you, and thank you again for installing the app.

Warmest regards,
Veronica N.
Ping Support

Edited October 14, 2020

As soon as I added this app, my conversion have improved significantly. Comparing to the previous chat bot I used that was connected to facebook and had an extra step of logging in as a guest or not, this is a breeze for a website visitor to engage, and wonderful on my end to get right into the conversation with the client if they need assistance right on spot. Highly recommended! Thanks so much!

CuddleBuddyCo.
Canada
Time spent using app: About 1 year
Shopify replied October 21, 2020

Hello CuddleBuddyCo., thank you so much for your fabulous review and feedback! So glad this is helping with conversions so quickly. Our data proves the quicker merchants can reply to queries, the quicker those queries become sales!

All the best for your success.

Warmest regards,
Veronica N.
Ping Support

Edited October 15, 2020

I love this app. Works fine. Had a small issue Contacted support, they reacted super fast. They fixed the issue in less than 2 days. No issues besides This one works perfect. Super easy to set up. Would be Nice to switch to dark mode. Hope you add This feature in the futures

Zenso Spirituals
Netherlands
Time spent using app: 3 months
Shopify replied October 13, 2020

Hello Zenso Spirituals, thanks so much for your review and even more so for pointing out the cropped chat bubble! We indeed have that issue in front of our developers now, and waiting on a fix for that.

We really appreciate merchants like yourselves that point out little glitches and bugs, it helps us improve the app. Otherwise, hoping you are enjoying the app.

Thanks again and all the best!
Veronica N.
Ping Support

October 9, 2020

It was easy set up. Will have to get back to you about results. Thank you for the simplicity of setting it up.

Body Love by Michelle
United States
Time spent using app: 11 months
Shopify replied October 13, 2020

Hello Body Love by Michelle, thank you very much for your 5 star review and feedback! Glad you are finding the setup and use easy right now, we hope the results will be great for you.

If you have any issues or questions about the use of Shopify Chat, please don't hesitate to get in touch with us directly. Our email is ping@shopify.com

Warmest regards,
Veronica N.
Ping Support

October 3, 2020

Just establishing my webstore and figuring out all the necessary apps that make the customer experience fabulous

Wiipurin Korsetti
Finland
Time spent using app: 14 days
Shopify replied October 5, 2020

Hello Wiipurin Korsetti, thank you very much for your review! We hope you find this app easy and useful for communicating with your clients. We are always working on making improvements, so be sure to keep the app updated to enjoy future tools.

All the best in your success,
Veronica N.
Ping Support

October 2, 2020

Uso esta aplicación a diario para gestionar mi tienda. Es fantástica. Es intuitiva, fácil de usar y de trabajar con clientes.

evelstore.com
Spain
Time spent using app: 21 days
Shopify replied October 5, 2020

Hello evelstore.com, thank you very much for your 5 star, wonderful review! We appreciate your feedback and are very pleased you are finding the app easy and useful.

Wishing you continued success in your ecommerce journey.

Best regards,
Veronica N.
Ping Support

October 1, 2020

100 % recommended. This app is very helpful to communicate with your buyers. Easy to use, has not given me any issues.

EPHORYS
United States
Time spent using app: 5 months
Shopify replied October 5, 2020

Hello EPHORYS, thank you so much for 5 stars! We are thrilled you are finding the app is helpful for communicating with your buyers. Hoping this leads to more conversions and success for you.

All the best,
Veronica N.
Ping Support

September 28, 2020

Use la aplicación para interactuar con los clientes y poder ayudar en tiempo real , me pareció excelente.

Queen Saba
Mexico
Time spent using app: 9 months
Shopify replied October 5, 2020

Hello Queen Saba, thank you so much for your 5 star review! We are very pleased you are using the app and think it's excellent. Be sure to keep it updated as we will be releasing new features and tools to improve the app!

All the best to your success,
Veronica N.
Ping Support

September 25, 2020

I used this app to get more customers. I really how helpful it is. I will like you review it more and improve on it.

Aubree & Me
Australia
Time spent using app: 26 days
Shopify replied September 28, 2020

Hello Aubree & Me, thank you very much for 5 stars! We will indeed be improving the app, as we review all the requests that we receive from merchants like you!

Please keep your app updated to the latest version, so you can enjoy any new features right away.

All the best,
Veronica N.
Ping Support