Shopify Inbox , 1,646 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
March 22, 2022

The chatbox is great to have only if we can respond in time.
The notifications are quite late. This needs to be improved.

Time spent using app: 8 months
Shopify replied April 4, 2022

Hi there, ICKREATE. Thanks so much for taking the time to a leave a review for Inbox. This delay issue you're seeing with notifications is something our team is aware of, and is actively working on resolving. If you could, it would be great if you reached out to us via this email address:, so we can collect some data regarding the device you're using where notifications are slow. This information would help the team in resolving this issue. Thank you. -Imogen, Shopify Support

March 22, 2022

I like the idea, to get everything into the backend of the webshop, but it lacks a few things. I does not pull old messages in from messenger only new, and not new messages written from outside inbox, this means that if you have made contact with a customer for a competetion etc, you cannot see the conversation in inbox, before the customer answers :-(. Alså more providers like zendesk, freshworks and soho, could be nice to be integrated into this, or maybe even go all the way, and let the system handle a custom email address, so that all written customer service could be handled in this system. It does not seem like the integration part has been delt with since the start of this project. An email channel with custom email, would solve quite a bit..

BestCraft - Alt til dit kreative værksted
Time spent using app: 7 months
Shopify replied April 2, 2022

Hey, there. Thank you so much for taking the time and sharing this feedback. We appreciate the additional context about being able to pull old messages, integrating with CRM systems, and having your own custom email address, and we'd be happy to pass these suggestions along to our development team for future considerations. Thanks again! -Elias, Shopify Support

March 18, 2022

j'ai utilisé cette application et elle est bonne . elle me permet d'avoir des avis des mes client et d'échanger mieux avec eux . mais j'aimerai savoir si il n'y a pas l'application mobile ?

Côte d’Ivoire
Time spent using app: 8 months
March 17, 2022

For a free application it's fine. I am displeased with the fact that your chat transcripts do not attach to the customer record. Standard SOP for a CRM.

Tincredible Treats
United States
Time spent using app: Over 1 year
Shopify replied March 31, 2022

Thanks so much for this, your feedback is so valuable to help the dev team know where to focus updates and improvements etc. I will certainly be passing on this feedback - Ivy, Shopify Support

March 14, 2022

The app is okay. If you are a small team its great. If you have more staff this app does not have enough user controls or logs to support an actual team as of yet. The app will send out notifications to ALL staff members on your store no matter what. You as the master user / owner have no control to limit notifications, which means any user on your store (no matter permissions set) will get a notification about a chat. Also there are no logs of these emails being sent to staff members. I talked with Shopify support and they told me that each user would need to click an opt-out at the bottom of the first notification they receive, but since (as the master user) I would have no log of this happening it would create a bit of a security flaw. Until proper user permissions, that are controlled by the master user are set in place I will not be able to use this app. I really hope this is updated because this app has a lot of promise. Other chat apps currently have more robust options and permission settings and I would recommend using them until updates.

West of Camden
United States
Time spent using app: 26 days
Shopify replied March 25, 2022

Thank you for taking the time and sharing such a detailed review! We appreciate the feedback and we can see why having more robust options, permission settings, and logs is important to you - we'd be more than happy to pass these suggestions along to our development team. Thanks again! -Elias, Shopify Support

March 13, 2022

Great for managing customer concerns. Could be integrated a little more seamlessly into the Shopify page

Health By Case
Time spent using app: 8 months
Shopify replied March 24, 2022

Thank you for your review. We'd love to hear more about how the app could be improved for you - feel free to contact our support team any time with more specific details, and they can fill out a feature request for our developers to consider. Cheers! - Brie, Shopify Support

March 1, 2022

This application is bare bones and desperately needs more interaction options such as requiring a phone number and/or spam detection.

Nokel Technology
Time spent using app: 3 months
Shopify replied March 17, 2022

Thank you for taking the time and sharing the suggestions! We can see how having more interaction options, the ability to capture phone numbers, and spam detection can be useful features for our merchants and we'd be happy to pass this along to our development team. Thanks again! -Elias, Shopify Support

February 26, 2022

I like the app the only thing that made me give it three stars is everytime i log in it state we were unable to authenticate you you must confirm your account before logging in. So fustrating.

Mad Dog Fabrics
Time spent using app: About 1 month
Shopify replied March 16, 2022

Hey, there. Thanks for reaching out about this; I'm sorry to hear that you're having trouble logging into the app. There are a number of reasons that you may be receiving this error - I'd recommend double checking that both your app and your device are on their most recent update, and that you're logging in using the same credentials that you use to access your Shopify Admin. If all of this is correct, please contact our live Support team who can look into this further for you: Cheers! - Brie, Shopify Support

Edited February 19, 2022

notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats

Eva Trends
Hong Kong SAR
Time spent using app: Over 1 year
Shopify replied March 8, 2022

Thank you for sharing your experiences with the Shopify Inbox app here and for providing us with your feedback on how we can improve the app moving forward. We appreciate your suggestions and I'll be sure to pass your comments on to our development team. -Victor, Shopify Support

February 14, 2022

It's got potential but still needs work. I rarely seem to get the notifications and miss chats often. While I'm covered with the email responses I would like to be more responsive to my customers.

Route 32 Riding Gear
United States
Time spent using app: Almost 2 years
Shopify replied February 24, 2022

Hey there, Route 32! Thanks for taking the time to leave a review for us. We've seen reports about delayed notifications before, and we're happy to assist you with getting this situation sorted. One thing we've noticed is that the 'adaptive battery' setting on some devices impacts notification delivery. Adjusting this setting on your device should allow you to get notifications as expected. If you find that notifications are still taking some time to arrive, or not arriving at all, please reach out to our live support team using this link,, and they can assist you with troubleshooting. -Imogen, Shopify Support