Reviews (623)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

December 9, 2020

Loyalty Lion will appoint a designated representative to follow your case and always respond quickly. And the features are comprehensive. Highly recommended!

The Korner
Hong Kong SAR
2 months using the app
LoyaltyLion replied December 14, 2020

Thank you for your lovely feedback and support! We're looking forward to seeing your loyalty program grow 😊

May 26, 2023

Jonathan was very helpful in getting us up and running and ensuring a smooth transition from our previous loyalty app. We were missing the ability to use gift cards as a reward. This feature was available from our previous app due to a limitation from Shopify that was recently lifted. He pushed to get that feature implemented for us and it will be live for us next week!

One thing I wish they would improve is the email editor. It could use a bit of a refresh as the default emails look really dated and the editor is really basic. Most of the emails can be sent via Klaviyo but it looks like the referral email can't. However, you can customize it to your heart's content if you know HTML/CSS.

L'ovedbaby
United States
2 months using the app
LoyaltyLion replied June 1, 2023

Amazing news! Thank you so much for your review - we will pass this on to Jonathan directly!

We will take the feedback around email editor on board and forward directly to our product team for review!

June 11, 2018

Very expensive and all the better features are more. That being said it is worth the money. It is a great program and offers a lot of features that make it worth the cost.

I do wish the in cart additions and a bit more customization was available but I do enjoy the customer service and it makes the program valuable.

Oh Hello Stationery Co
United States
Over 3 years using the app
April 21, 2019

Exciting app, i will step by step to buy a lot of items. Thank so much for a free app, i will introduce my friends

KNBeau
Vietnam
2 months using the app
May 23, 2019

Had their app install and so far loving it. Their customers support is good too. I pay attention to an app developer customer service than their products itself. I love the fact that they let you select other functions that you want for $5 to $10 without forcing anyone to upgrade to the $159 plan. I have installed over 5 loyalty reward app before uninstalling them and selected with loyaltylion program.

I honestly don't mind paying those extras dollars to get the features I want to add to my program. How much you pay is up to you,otherwise you can just use it for free. Good work to the loyaltylion teams. Keep making awesome apps.

Ethel Adams
India
2 months using the app
LoyaltyLion replied May 28, 2019

Hi Ethel Adams,

Thanks for the great review! We're glad to hear you are enjoying LoyaltyLion and the flexibility around the different features we offer :)

November 12, 2021

Amazing customer service team to help you through your requests and issues. Overall a good app, just wish that the app could have more automated features and a better experience over the POS system.

Velo Velo Singapore
Singapore
Over 3 years using the app
August 28, 2018

Simple and easy to setup! That was awesome! I hope my customers love it. Thank you so much!

Resume Diva Company
United States
2 months using the app
July 25, 2023

Have been trying to remove app from my store for days now and cancel my subscription. There’s no way to remove the app yourself with out the developer contacting you first . I’ve left several message with the app that I want to cancel my subscription and remove the app from my store but I’m being ignored . This app is very expensive over $400 a month and impossible to remove once installed . Shopify support is no help on this issue either . Please cancel my subscription and remove the app from my store .

Blink outside the box
United States
About 4 years using the app
LoyaltyLion replied July 27, 2023

Thank you for your review! one of our Key Account Managers will be in touch to assist you with this shortly! As per previous communication - as you are billed via Shopify, this will need to be cancelled with them.

Our team will assist you in resolving this! We apologise for any inconvenience experienced.

November 17, 2023

Our onboarding experience was so great! Our rep, Freya Morrison, was so resposive and helped us every step of the way! Seriously couldn't have had a better experience setting up our Loyalty Program.

WANDRD Gear
United States
2 months using the app
LoyaltyLion replied November 20, 2023

Thank you for your review, we are happy to hear you had a smooth onboarding experience and that Freya has supported you setting up your program successfully!

March 2, 2021

When Is signed up they said someone will help me install, none of that happened, and the chat is also not very helpful :-( The app itself very good but the support not very!

OrchidRepublic
United States
Almost 4 years using the app
LoyaltyLion replied March 3, 2021

Thank you for taking the time to leave us a review. We are sorry to read this, a member of our Support team has been in touch over email so please check your inbox as we'd love to resolve this