G | translate , 1,931 reviews

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its accurate translation capabilities, enhancing global customer engagement and conversions. It's user-friendly with a responsive support team. Despite occasional slow service and translation issues on the checkout page, the sentiment is predominantly positive.

October 24, 2019

LILIT WAS VERY PATIENT AND PROFESSIONAL I AM VERY HAPPY WITH WHAT SHE DONE THANKS AGAIN FOR ALL YOUR HELP

licorne 2
France
1 day using the app
August 10, 2020

Such an awesome product without restrictions. We were using another app that has the limitation of converted words but this one is unlimited. Customer service excellent :)

herbishh.com
Canada
1 day using the app
Edited October 14, 2019

costumer service is awful, they don't even know what they're doing and they keep on telling you a bunch of lies, I have requested many times a refund and they keep prolonging the request, also this app does not support auto translate, your costumer has to enter their preferred language in their drop down menu which floats around your website like if it was 2005, it makes it look very unclean , don't recommend this app at all

Korlowsky
Mexico
About 1 month using the app
Edited June 18, 2019

So far so good, will have to use it some more before I can say but looks good and its fast and easy! Customer service is 5 stars! Thanks for the help Borya, he went the extra mile for good service :)

OxyDrip
Denmark
1 day using the app
September 15, 2020

Worst translation app ever!

I highly recommend do not install this app. There are bugs and issues everywhere. I will name a few:

*Translations keep changing randomly even if auto-translate is turned off.
*Translations don't save.
*You need to know HTML tags/coding when changing translations
*Translates are horribly wrong and nonsense (for example "blog" is translated to "timewebing" in my language. Twitter is translated to "Singing while diarrhea"
*Support begs for 5 start review all the time after making changes that are bugged the next day
*Support admits that there are problems and bugs (they see that their own edits disappear but they don't know why).
*URL translations are not working...My translated website links were broken for 3 days (lost many sales because of that). It took 3 days to fix the problem.
*Support is promising to fix problems and help and then disappears for 2 days and another assistant has to take it over and I have to explain the problem from the beginning.
*I don't want to even know what that bugged app does with users SEO and code.

I really even don't understand why this app is allowed in Shopify. It makes Shopify's overall experience very bad.
*Worst UI/UX I have ever seen

I have been building different websites for many years and I have never seen anything like this.

Nutriest
Estonia
About 1 month using the app
July 30, 2019

this app is good use, the only issue is it doesn't translate properly...
as a french speaker the doesn't translate the way i wanted

Now We Workin'
United Kingdom
About 1 month using the app
April 13, 2021

These guys and gals keep going untill they have solved it. And they are very reachable. Love it! Also the possibilities are bigger with this app as with other apps (such as url translations etc).

Eardopes
Netherlands
1 day using the app
December 30, 2021

What this app has done has been to scare away all my clients and make me feel ashamed. This is because he has translated into Spanish the names of the people who wrote reviews with swear words such as "bitch", "shit", "Damn it", "North", "Arkansas", "British car club" "Law degree" ... ?????. and other words that had nothing to do with a person's proper name or nickname. It also changed me and deleted all the icons at the top of the page. It was a total lack of control and until I realized this error a few days passed. When I brought it to the attention of the GTranslate customer service they told me that they could fix the icons and it is true that they could be seen later. But with the other thing that was really more important, he told me that if I didn't use the paid version they couldn't fix it.

⫷N⫸⫷G⫸⫷A⫸ Wishes✨
United States
About 1 month using the app
Edited April 24, 2020

I had some problems for the setup but the collaboraters were very helpful and comprehensive. Thanks a lot to ELLA for the support

BlvndSpot
Belgium
28 days using the app
January 29, 2021

The team help us immediately and it was very hard and complex to help us!!! We are very satisfy with this app and the service!!! Thank you again Susanna for your help!!!

Ginette Garde
France
1 day using the app