Muy buena aplicacion, solo tengo una duda con respecto a la disponibilidad de camisetas blancas en europa, que no hay....y no se por que...
I am a little discourage with the timeframe on the shipping my products. When my customer completed their order there was message regarding the due to COVID-19 shipping may take up to 6 weeks to get their order. I am hoping my customers won't get discourage over the long process to get their order.
I have to say so far the process of designing and getting my product up and ready is great!
Hi, thank you for your review, we really appreciate it! We certainly apologize for the longer fulfillment times at the moment! For some product categories we are still encountering delays in production, but we hope to catch up with the order volume soon. We also still recommend referring to the current estimated fulfillment times on our Covid-19 updates page: https://www.printful.com/covid-19. We hope to see the situation normalize soon, so we can continue providing fast print-on-demand services to our users!
We are happy to hear you enjoying the process of designing and adding products and we look forward to improving this process with more features in options in the future!
Thanks again for your review and for your patience during these unusual times! If there’s anything we can help with, be sure to contact us at firstname.lastname@example.org anytime!
One of the things that I love best about Printful is their product selection. The prices for shipping (which are most POD companies' Achilles Heel) is decent.
They're struggling to fulfill orders in a timely manner with everything that's going on right now, but I'll give them a pass this time for it.
They are also opening up a warehouse in Canada which should help offset some international shipping costs.
Hi, thank you for your review, we really appreciate it! We're glad to hear your experience with us has been mostly positive so far and we would definitely like to improve it even more moving forward!
We're happy to hear that you are liking the product selection! We hope to add more and different products to our catalog in the future, and if you have any product suggestions, be sure to let us know. It is useful for us to know what items you would like to offer in your stores, so all suggestions are welcome.
Currently, we are experiencing fulfillment delays due to the situation with Covid-19 and an unexpected order volume at this time, but we are upscaling our printing equipment as well as hiring more production staff. This will help us fulfill orders more quickly and return to our normal fulfillment timeframes sooner. We are working on a production facility in Canada, which will help us with managing order volume in the future as well.
We highly appreciate your understanding during this time and we hope to see the situation normalize soon, so we can continue providing our fast services to all of our users!
If there's anything we can help with, be sure to let us know at email@example.com anytime!
Really like the app and the quality of the products were worth the cost until the pandemic started. Orders took a month to receive, the quality was crap and when argued with them about the quality they told me that for their backup facilities it was still good enough. I can't sell new products that look like they came from a donation store after 10 years of wearing and washing. Very disappointed with their customer service.
Hi, thank you for your review, we really appreciate it! We're glad to know that you've been having an overall positive experience with Printful, but it is saddening to hear that the situation with the pandemic has made your experience less enjoyable. I do hope we can improve it moving forward!
Since we are using printing services of back-up facilities to help us manage the order volume at this time, there might be some slight differences from the quality you might be used to when receiving products from us directly. The back-up facilities were selected based on their quality and speed to ensure that they can provide products and service which are up to our standards. I can definitely understand that it might not be pleasant to receive a product which is not the same quality and your feedback on this experience is definitely useful to us.
We also offer the option to opt out of back-up facility fulfillment in your Printful account -> Stores -> View store -> Settings -> find "Orders" under the Settings section, and uncheck the box for fulfillment at back-up facilities. With this, your orders will be routed for fulfillment to the most convenient facility from the options you have left enabled in your settings.
I see our customer service team has assisted with resolving the situation with the received order.
Thank you again for your review! We hope to return to our regular fulfillment times very soon to continue providing fast services to our users.
In case there's anything else you'd like to share about your time with us, be sure to let us know at firstname.lastname@example.org anytime!
The app is a lot different then using online, I really cant do to much other then looking at stats. The app doesn't let you see your products.
Hi, thank you for your review! If you are using the Printful app in your Shopify account, you will be able to see the products you have added from Printful to your Shopify storefront by going to the Printful app -> Products. There are more features available on the full printful.com website, such as the mockup generator, however, the Printful embedded app in Shopify provides all the necessary functions to add products to your storefront.
I hope this helps! In case you have any further questions about our app, be sure to let us know at email@example.com anytime!
So far so good. Good customer service, Nice platform. We would give printful 5 starts except for one major - hiccup we have encountered two months in we have spotted a huge problem which we wish we spotted before. It will not apply to everyone, but most certainly to businesses who focus on selling one or five products i.e. tshirts. Read on if this is you and consider alternatives if printful do not can up with a solution to this. The Biggest draw back is that if you have a large range of designs (0ver 1000 like us) that you intend to use on say 1 product and they suddenly discontinue the product you will be in big trouble (the end of the world) as there is no way to easily replace the one products you have 1000 designs that took you two months to upload if the tshirt is discontinued. In fact if you change your mind and simply want to change the t-shirt the 1000 designs are printed on you can not. It will take months. Even worst still if you have 3 products and all are discontinued in the same month, this could then take you again months just to recreate and sync 1000 designs - it will kill your website and google will most likely blacklist you or ignor you in the future as you will have thousands of broken links. Its something that has only just occurred to us and we are worried......... Surely there must be a quick way to replace a discontinued product without having to create all 1000 products i.e. tshirts again? I think this is where for example DBH platform trumps as they offer the ability for the customer the ability to choose the product that they want the design on as opposed to the other way, but that platform is not available to us as its a private business. Like i said i dont know what we would do if the most popular tshirt we are uploading 1000 designs on gets discontinued on the printful platform, but hopefully printful will come up with a solution before then. Otherwise it maybe the end for us even before we have taken off. Or we may just have to start looking around now and migrate items to another platform. But hopefully not after all this work.
21 May 2020
Thanks for the quick response. As I said i think from reviews and my experience so far has been generally positive. The other issue that would be fixed with the above is that when products become redundant as we've found after creating 250 in the last month. My shopify site is left with lots of 404 errors. Would be good if the prihtful app created redirects as my site is new and this badly affects my listings in google. The images that get uploaded to my shopify site are also in google listing that helps attract people to the site, so when you completely and automatically make a product redundant and pull it from the store along with the images this is not good. Better to leave the product in place so I can benefits from the pictures listed in google and let me have the opportunity to set up a redirect.
Why cant i also go straight into a discontinued product and change it within the product information section like changing a printfile. surely that would be easier and cleaner seo wise etc?
Sorry one more issue, why cant i select any alternative for my products it seems to be limited to what your system feels is the best alternatives which is not good. Its its getting it wrong in some instances?
Hi, thank you for your review! We really appreciate it!
I'm glad to hear you have been having a good time with our customer service and platform in general!
Thank you for taking the time to provide your feedback on the product update functionality! As you have noted, it isn't currently possible to update the entire product (or bulk update multiple products) with a new item, in case the initial product is discontinued or if you would like to change it. This is a limitation on our end, but I can definitely understand how a feature which would allow updating the products would be useful, especially if you have many products with the same item. I have passed along your feedback about this feature to our development team for further consideration and I hope we are able to find a solution for this.
Thanks again for your input, it is definitely useful for us to know what features and products you would like to see available on our platform!
Hi, thank you for your review update!
Regarding product redirects, if products are removed from your store, it will cause a 404 error when trying to access that product in your store. Unfortunately, we can’t create redirects to a new product on our end, but you could consider checking in with Shopify support to see if something like this could be set up in your store’s admin for the products.
As for discontinued products and changing them - it is possible to change the product to a different item. This can be done by going to the Printful app -> Products -> Discontinued -> Edit -> find the discontinued variant -> click “Edit” -> click “Back to browse” in the upper left corner of the pop-up window and this will take you to the catalog where you can select a new item.
Regarding available alternatives - at the moment, not all items will have comparable alternatives or have limited alternative selection, so we are offering the closest substitutes you could use. As we are adding more products to our selection, the options for alternatives will also increase.
Thanks again for your feedback and input, we certainly appreciate it!
In case there's anything we can help with or if there's anything else you'd like to share about your time with us, be sure to let us know at firstname.lastname@example.org anytime!
Art of Nor
Updating product specs and mockup is a breeze. Just wish they have more diversity in the poster mockups.
Thank you for your review, we truly appreciate it!
We are constantly working to bring even more new and diverse mockups your way, which is why we truly appreciate your feedback on this. :)
WRDS & WSDM
This is an update to my previous review:
The Printful customer service team really restored my faith in them again and dealt with my complaint effectively and professionally. I've read some negative comments regarding Printful's customer service, so didn't have high expectations, however, it was fantastic! I received my ordered samples and the prints came out perfect!! I hope that all of my future orders will carry the same level of quality print! Once this has been proved I will give a full 5* review!
Thank You Printful.
The Printful integration and ease of use are amazing, as is the quality of the their t-shirts. Unfortunately this is where it ends. I'm a new business and have already experienced issues with print quality that have made me lose confidence in this Company. My sample orders of simple white text, printed onto black and navy shirts are gritty, rough and not pure white (the shirt is actually visible through the ink). I've recently placed one of my first customer orders and the print quality on the hoodie is completely embarrassing (I've had to give a refund). Printful customer service have told me the the print would look 'Vintage' because the hoodie is not 100% cotton! I am very disappointed and will have to consider looking for a new supplier, as Printful seem unable to cope with recent demand (due to Covid) and my business will suffer as they are outsourcing other printers (they've even recently stopped sample orders). I had another order sit waiting for fulfilment for 8 days, which is not acceptable. Printful will ruin me before I've even had the chance to establish myself. Finally, the cost of items once VAT and shipping are added on is just a no go! There will never be any profit to be made and there is no way I will increase my prices to accommodate this with the low level print quality being produced. The only profit makers here are Printful!! Mockup Generator is the best and very simple to use.
Hi, thank you for your updated review! I'm glad to know that we were able to assist and your samples have arrived looking perfect! We're happy to have you as part of Printful and I'm sure that there will be no issues in future orders as well :)
If there's anything we can help with, let us know anytime at email@example.com!
Hi, thank you for your review! We really appreciate hearing about your experience with our services and products!
I’m glad to know you’ve had a positive time with using our integration and with the quality of shirts as well!
Since the products we offer can be different fabric blends as well as thickness, there can also be difference in how the ink adheres to the actual material and how the material influences the final look of the print. We generally recommend ordering samples to see if the actual product as well as the print result is what you are looking for.
As for VAT and shipping, these costs are not calculated into the product price and will be additional costs when checking out an order. You can take a look at our shipping costs for products on this page https://www.printful.com/shipping and read more about taxes right here https://www.printful.com/faq/taxes-and-billing.
Regarding the fulfillment times, due to the global situation with Covid-19, we are working at a reduced capacity at some of our production facilities. While we are working as fast as we can to fulfill all orders, delays can be expected. To help us manage the order volume, we are using services of other facilities, so that the orders can reach our users faster. We have also temporarily disabled the sample order option so we can prioritize regular orders and keep up with the demand. We are keeping our customers updated on our Covid-19 updates page https://www.printful.com/covid-19. These are extraordinary times for all of us and we hope to return back to our normal fulfillment times very soon.
I'll shortly follow-up with your report about the quality of the received product to further assist with resolving the situation!
I wish the design would automatically push to several surfaces, but otherwise this is a miracle! File upload it easy, customer support is awesome and the products look great. I can't say for sure whether or not they are quality, but I will be ordering samples soon!
Hi, thank you for your review! We're glad to hear you are enjoying using the app! At the moment, designs can only be added to one product at a time, but we definitely appreciate your input on this functionality.
We hope you try out some products with your designs, we're sure the products will turn out great!
If there's anything else you'd like to share about your time with us or if you have any questions, be sure to let us know at firstname.lastname@example.org! We'd love hearing from you!
Very flexible for a newbie. I have had my questions answered through chat. One improvement suggestion is while on chat to have it follow you through changing screens.
Thank you for your review, we appreciate it!
We also appreciate your suggestion, however this should already be happening.
If you've encountered issues with how our live chat feature works, please reach out to us at email@example.com for help!