Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate and streamline invoicing, with a user-friendly interface and customizable invoices. It's praised for handling complex VAT issues, making it ideal for EU businesses. The app's integration with platforms like Shopify and Stripe, and its versatility in retail and wholesale invoicing are valued. Features like automatic invoice sending and detailed reporting are also commended. The support team is consistently praised for their quick, effective responses and customization to suit specific business needs.

Edited October 27, 2022

5 stars for the app and 5 stars for Sufio's extraordinary Support team! All questions are answered and resolved quickly: quick and target-orientated suggestions and implementations! + A great tool to support EU businesses selling to EU customers with EU VAT registration - to validate the VAT ID and calculate VAT accordingly. + The automated Invoicing is great - you can adjust the style and content of your Invoices, they are sent automa(t/g)ically. + There is an option to update Invoices if the Customer needs to add any information and resent the invoice directly from the app. + Option to export Invoices as .csv - to transfer data to your other ERP/CRM/bookkeeping tools! +++ We wanted to increase the UX using the EU VAT input form and Sufio adjusted the template of our Shop within some hours adding VAT ID validation and user messages! +++ We suggested making slight adjustments according to our local legislation to the Invoice template and export file = and Sufio team was very helpful.
Dear Sufio team - thank you!!!

Shop | SPH Engineering
Latvia
11 months using the app
Sufio replied November 7, 2022

Thank you so much for taking the time to leave such a lovely and detailed review for us! We are so pleased to hear that we have been able to help you with your various requests and that our team could customize certain aspects of our features.

Sufio can offer a lot to it's users, so we always encourage you to reach out and talk with us!

We take great pride in discussing issues or queries with our users so that we can try our best to apply personalised solutions or custom workflows, as we understand the needs of businesses can be so varied and unique.

We're always ready help should you need further assistance :)

Edited July 13, 2020

Great app and great support. Such a precious help to reach legal compliance for our accounting system. Integration with Shopify is super easy. A bit pricy but it's worth it

Aventure bio
France
11 months using the app
Sufio replied July 28, 2020

Thank you for taking your time and writing this kind review of yours! We were delighted to help you, and we are always here for you; reach out to us at any time. :)

August 27, 2019

Hands down the best app for invoices, you can download all your invoices at once. I had a problem and the support fixed it for me within minutes from sending them a message.

FitFire
Netherlands
11 months using the app
Sufio replied August 27, 2019

Thanks for your amazing review, Jordy! Glad we could help you with your invoices :)

December 31, 2020

Perfect and smart app and very good customer service. The automation works perfect and the templates are fine.

Eline Rosina | B2B
Netherlands
11 months using the app
Sufio replied January 7, 2021

Thank you! We're very pleased you benefit from both our design templates and our customer service. Don't hesitate to get in touch anytime! :)

March 25, 2022

Love the service!
The team is small, but the team members are so helpful and knowledgeable
Many thanks!
Recommended 555555 stars!

Revopoint 3D
Hong Kong SAR
10 months using the app
Sufio replied March 31, 2022

Thank you so much for your lovely feedback! Indeed, we have a small but dedicated team and we are delighted that we were able to provide a great service to you :)

December 9, 2020

Ich kann wirklich nur in den besten Tönen sprechen. Das Team von Sufio und vor allem mein neuer Freund "Michal" ist wärmstens zu Empfehlen. Anfangs habe ich mich einfach nur per Preis/Leistung entschieden und mich nicht mit der Funktionsreichweite befasst. Die App schien direkt übersichtlich und einfach und bot mir genug Freiraum für meine rechtlich notwendingen Anpassungen. Dennoch benötigte ich eine spezielle mir nicht mögliche Editierung in der Textanordnung. Es hat keine Minute gedauert bis ich per Chat von Michal begrüßt wurde und mir herzlichst versicherte er würde sich meiner Problematik sofort annehmen und sich darum kümmern. Es ist mit Sicherheit mein ganzes Leben her, dass ich so gut wörtlich umsorgt wurde. Vielen Dank dafür! DAS ist Customer Support! Wenn nicht sogar Liebe. Die Änderungen wurden perfekt umgesetzt. Das Team arbeitet auch an einem komplexeren und freierem Editor für die Rechnungen. Eventuell ist der ja schon verfügbar. Also, ich kann es wirklich nur absolut empfehlen. Wer hätte gedacht dass ich mich mal über Rechnungen so sehr freuen kann. Danke Euch! Und um jeden Preis, macht Michal zum Ausbilder und Markenschild eures Customer Care's! Hammer Typ!

Maultasche
Germany
10 months using the app
Sufio replied December 10, 2020

Wow, wo fangen wir an? Dies ist mit Abstand eine der beeindruckendsten Bewertungen, die wir je erhalten haben!!! :)

Wir freuen uns sehr, dass dir unser App- und Kundenservice-Team gefällt.

Wir sind immer für du da und helfen dir gerne bei allen Anfragen und weiteren Anpassungen.

Du hast uns sehr geholfen und wir schätzen deine freundlichen Worte sehr!

Nochmals vielen Dank, du bist ein Star!

December 23, 2018

Does what it says on the box and with great support. This is the invoicing app you are looking for. (Waves hand like Obi Wan Kenobi)

Learning Developments
New Zealand
10 months using the app
April 20, 2021

This app is very versatile, it can be as simple as you need it to be!
Right from the day we installed Sufio, the team were straight onto setting up a custom tax invoice template for us, it was refreshing coming from another invoicing app to this one. Sufio has a very helpful, flexible team who are friendly, efficient and easy to deal with. Highly recommend.

Stitch & Straw
Australia
10 months using the app
Sufio replied April 29, 2021

Thank you very much for your words of encouragement. It means a lot as customer satisfaction is out utmost priority. And so we're absolutely thrilled to hear that your experience with us has been this positive! :)
Don't hesitate to contact our team anytime!

June 29, 2018

Super customer support, they are able to solve your problems in a short time!

Audi Cn Mgs
Italy
10 months using the app
September 28, 2020

We did our share of research to find an invoicing app that both complied with our accounting requirements and allowed us to customize invoices in a way that reflects the brand.
Luckily we found Sufio! The product is amazingly simple and reliable, and so is their customer support. When we needed help to implement a small but vital change, their team was extremely responsive and they made the whole experience equally fun and effective. Kudos to Djimi and the entire Sufio team!

ONCHAIN Wear
Romania
10 months using the app
Sufio replied September 30, 2020

We're really happy that we are the outcome of your research and that we've met your expectations!!! :) It's exciting to hear you enjoy both our professional functionalities and custom design. Thank you so much for your kind review.! :) Our Customer Support Team are always here for you and happy to help!