Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless Shopify integration, and excellent customer support. They find the live chat and chatbot features particularly useful, with the AI resolving a majority of issues swiftly. The customizable chatbot, free plan with detailed analytics, and easy setup are also appreciated. Merchants also value its ability to distribute coupon codes, boost sales, and provide multilingual support. It's seen as a reliable tool for building customer trust and increasing conversions.

Edited November 18, 2021

isuperb same day 1 got my 1st sale. fully automated, easy to use, real time tracking, custom bot one of best feature, email marketing also good option to communicate with customers even good for ROI over all i had very good experience

United States
22 days using the app
TIDIO LLC replied November 18, 2021

We really appreciate such a great review! We are happy that you were able to utilize Tidio immediately and increase your sales!

Edited May 19, 2017

i have tried many live chats out there but this i must say this has the best user experience and very simple dashboard.

I had a problem with the installation and the team did everything they can to solve it and indeed they did. Fantastic support and fantastic app. There is no other free app that offers this level of service.

Facebook offers live chat but its restricted to facebook users only. then you get the other ones that claim to be free and you install it and find it out its not free and restricted to a number of chats. This app really broadens the whole scope and they even have automated messages for users that enter a site and leave the site. Well done developers.

My Accessory Fountain
United Kingdom
22 days using the app
January 10, 2019

We use Tidio on several websites and it's awesome! Easy to install on desktop and mobile. All needed settings can be customised. And above all support is always there to help.

KE NUI North Shore, Oahu, Hawaii
22 days using the app
November 9, 2021

Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales

Ultimate Vitality
United States
Over 1 year using the app
TIDIO LLC replied November 10, 2021

Thank you for your review! We really appreciate your feedback and we will try to do improve in the future

Edited February 11, 2020

I have just installed it not long ago. But the benefits I get from it very good. I make more sales just by using chatbots alone. I would recommend this app. The live chat is also good both on desktop and mobile. I can answer visitors right away and close sales. It really makes a difference before I installed it and after.

Sparkly Dolls
United Kingdom
21 days using the app
TIDIO LLC replied February 9, 2020

Hi there, the live chat part of our service is available in the forever-free plan. My colleague has sent you an email to help you with this, as it seems you have two accounts registered with us - the other one may have triggered the message about upgrading. We're looking forward to your reply via email! :)

Olek and the Support Team.

Edited October 1, 2020

This app is amazing and love all the ways you can customize the experience. Love the desktop/mobile app features that provide flexibility to respond promptly anywhere I am. Also, the service for this app is AMAZING. It's actually my favourite part of it! Love being able to talk to real people when I'm in need of help and they address all of my concerns. Thank you !

Elixir Naturals
21 days using the app
TIDIO LLC replied October 12, 2020

Thank you so much! We appreciate your kind words very much :)

Edited February 15, 2019

I really like this app and would really recommend. It's easy and have all what you need. Greetings ⇒ https://spar-king.com/

Spar King
21 days using the app
July 24, 2019

I have been looking for a chat function for our website for quite some time and stumbled across Tidio. I was immediately impressed with its simple set up, functionality, customizable settings, and also their amazing support team. I now have this set up on two websites, and will be adding to a third. Great app!

21 days using the app
TIDIO LLC replied July 26, 2019

Amazing - thank you! It was a pleasure to chat with you over our support channel.

September 7, 2020

good app to use for your bussines and helps my store i recommend that you use for your business.....

21 days using the app
TIDIO LLC replied September 7, 2020

Thank you so much for the 5stars :)

April 27, 2016

Great app and excellent customer service.

Trending Leather
21 days using the app