Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

October 14, 2019

downloaded it a couple of hours ago. wow. nice layout. easy to use. can get lost with all the bot triggers and actions. have to allocate some time to really dive into it. its free, easy to use and very detailed. 5 stars.

ShopPricedToSell
United States
About 1 month using the app
TIDIO LLC replied October 21, 2019

Perfect. Thank you!

April 11, 2018

I just installed the app and although I didnt have enough time yet to experience the daily operational part of the app, I want to say that the customer service is impeccable. Full guidance through the setup. Chatboxes aren't closed when problem is resolved, just stays open and every question is answered in a timely manner. Thank you Olek from Tidio! Greets Tara

Peachy Savage
Belgium
About 1 month using the app
September 21, 2016

Great live chat app for my website. Nice Android app too.

Malcolm Roycey
United States
About 1 month using the app
Edited February 12, 2016

Olek, the owner of Tidio is an amazing person!

I was looking for the "right" live chat app which has the features: 1. what my customers have added on shopping cart 2. what pages they have been on, etcs...

Don't forget to also download free "Tidio Automation app"
This additional app is like NOS for your Tidio base app.
(You know what NOS is if you're a Fast & Furious fan like me haha)

Here are the actions that you can add once customers:

1) abandoned cart,
2) performs an action
3) doesn't perform an action
4) creates an account
5) experiences problems with payment
6) visits the website for their first time
7) opens a URL
8) leaves the page
9) spends a certain amount of time on page
more...

and within every single of these 9 sections, you can customize exactly what you want to do after a specific action was taken by your customers!!

I wish I can say more good things about Olek and Tidio!

Its simply the best of the best out there from customer service to the app features and how flawlessly it works.

I am so amazed at just how awesome this app is.

When I deleted the app after trial in order to try some other app Proonto, I was disappointed because they were way too complex and sophisticated for my taste.

Tidio is simple yet has everything that I wanted for live chat.

Olek has emailed me even after 12 am to make sure that I got the best customer service.

I am very very happy customer!

Give this app a try, its honestly the only live chat app that works flawlessly both on desktops and on mobiles!

My promise: YOU WON'T BE DISAPPOINTED.

Thank You Olek.

Keep up your good work.
God bless.

Giovane Ambizione
United States
About 1 month using the app
March 20, 2021

Perfect. Does exactly as advertised. Would recommended this application to anyone planning to run their own shopify store!

Dawg Presents
United Kingdom
About 1 month using the app
TIDIO LLC replied March 22, 2021

Thank you so much for the kind words! :)

March 24, 2016

The app works wondrously on many devices, and supports multiple users. Would definitely recommend!

Glassinaflash
United States
About 1 month using the app
December 19, 2016

I just installed this and been playing around with it, I spoke to Martin from support and I have to say out of all the apps ive used it was one of the best experiences I have had Martin really went out of his way to show me the app and help a new user get started thanks so much

Fine Dining Cutlery
Australia
About 1 month using the app
May 19, 2017

You now have to pay to see who is on your website "in real time"??? Isn't this the main feature of any chat app??? This was and should be a free feature. Poor business ethics to have your hands out for money all of the time. You just lost a customer. Moving on to a new chat app. Good Bye!

Puffer Cloud
United States
Over 2 years using the app
April 5, 2023

Muy buena la experiencia, muy util. Buena atencion al cliente. Muy rapido y todo perfecto, gracias!!

Melisola
Spain
About 1 month using the app
TIDIO LLC replied April 6, 2023

Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far.

May 25, 2023

great customer service especially Ricardo he helped me with a few issues and was patient, as for the app it's really professional, and I haven't had any issues so far, highly recommended.

Jumla Platform
Saudi Arabia
About 1 month using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your kind words and for the recommendation! We're thrilled to see that you're enjoying Tidio and we'll always be there to help in case you need any assistance or have any questions. :) We'll also pass your message on to Ricardo!