Tracktor Order Tracking , 738 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.
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Good support, resolved quickly. Will update in case I will change my mind, so far great!
This app is very useful for my store and saves me lots of time answering WISMO emails. My store sells customized pet id tags and lead time is 1-2 weeks so more often than not customers may want to know how long it is before the order is ready to ship. It allows me to create a number of statuses between 'order received' and 'order ready' so customers can keep track on the progress. Their customer support team were also very quick to respond to my request for help with configuring the app.
So far so good, even the tracker page looks good
Super und schneller Service! Vielen Dank
Super Funktion und Dienstleistung vom Entwickler
Ich bin sehr zufrieden mit dem Support-Team. Sie reagieren sehr schnell, sind freundlich und gehen auf meine Anliegen ein. Weiter so, das ist eine gute Service-Orientierung.
The support team at Tracktor is AMAZING! If I could give more than 5 stars I would. I had the pleasure of working with CS - Abby. She helped me set up order tracking on all of my website (Shopify) customer shipping and order notification emails. She originally sent me the guide on how to do it, but since it had to do with part of the code on my theme, I was not comfortable with doing it. No hesitation, she offered to collaborate with me and took control. She completed it within 5 minutes all while I was still in the chat feature. Superb! Then I asked her why all my orders were not registering in the Tracktor dashboard. She noticed I was using a vendor that required a different mapping and offered for her team to assist. Once again it was done very quickly. Great support team, customer service skills, personable, helpful, and provides recommendations. I will never use another order-tracking APP! Thank you Abby & the entire Tracktor CS Team. YOU ROCK! :)
I am very pleased with the help from the team, constant e-mail contact, and quick responses, I couldn't have coped with it on my own. Thank you again and I recommend the applications!
Customer service was amazing, Emily has helped me with a problem and it was done so quickly and smoothly.
The tracking app is a powerful and efficient tool that greatly simplifies the process of monitoring and managing activities. With its user-friendly interface, it offers seamless navigation, making it accessible for users of all tech backgrounds. The app's real-time tracking feature provides accurate location data, which is invaluable for both personal and professional use cases, such as keeping tabs on loved ones or managing fleet operations. The app's robust security measures ensure data privacy, giving users peace of mind. However, occasional glitches have been reported, requiring prompt updates. Overall, the tracking app remains a reliable and indispensable companion for staying organized and informed