Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
April 24, 2023

installing was easy I am new to using this app but so far I am happy even though I haven't used it yet

United States
Time spent using app: 7 minutes
Edited November 5, 2021

I tried to order a product and monitor the Tracktor status. Initially I guess the tracking status indicated by Tracktor was wrong because it always showed "not yet shipped" even though the product arrived to my home. After shopify support team's investigation, the wrong status was caused by the incomplete configuration on my side. Thanks very much for support team's patience and assistance. The problem is well resolved.

Twinkle Homes
United Kingdom
Time spent using app: 24 days
Edited October 9, 2020

The team helped me with the setup, everything looks neat and good, although there was not a pleasant aftertaste in my soul, I gave the guys another chance, I hope everything will be ok with future orders, thank you!

Time spent using app: 4 months
October 6, 2020

customer support is awesome. I havent used this app long enough to get user experience but i believe it will be very good.

Zera Jewels
United States
Time spent using app: 3 months
July 14, 2020

Great App! Helps to build customer trust and provide accountability for their orders. Only wish it had more features at better prices.

United States
Time spent using app: 5 months
April 28, 2020

This app is great if you are shipping within your country. This app does not track epackets to their destination country. This makes it hard for the customer and the store to tell where the package is. It does not translate to usps or royal mail. I found a better app that will. Overall, it was really pleasant to have while I had it and it was easy to use. I would recommend to anybody not dropshipping :)

Raven Born
United States
Time spent using app: About 1 month
March 19, 2020

Initially it worked good and will see what next for upcoming new orders. Hope this work will then we will recommend it to everyone.

Zone Amazon
Saudi Arabia
Time spent using app: 3 months
March 19, 2020

Good tracking interface. Very good also that it allows custom order statuses. Nice to have a free plan that gives 10 orders per month, but it would have been nice to have more.

The downside to the app is that even the Starter plan does not give email notifications. I opine that for that amount, it should. One shouldn't have to go to the Professional tier to have notifications. But then, I still would have upgraded to Professional if only the notifications would also be sent out for my custom statuses.

I really wanted to continue with this app, but after communicating with the developers, who were very responsive by the way, it doesn't appear my desired features would be coming anytime soon.

Instant Arẹ̀wà Hair
United States
Time spent using app: 9 months
March 19, 2020

good app thank you for all the posibility you offer to us .
Let's go to use this wondeful application

The New Breath
Time spent using app: About 1 month
Edited February 27, 2020

Happy so far with service from support team. With extra attention given to help me solve my issues. They were fast in replying to my questions which is always very soothing. Mandy was particularly helpful for me in assisting and tweaking the documents to my liking.
Now i need to see how it performs long term, and if the cost is worth it compared to other cheaper apps on the market. 
Hopefully it is good value (for what i'm paying monthly for now) with no glitches or problems like some other apps cause.

If only i could delete some of the Chinese language and links in the tracking display, would be advantageous.

Time will tell how how it rolls out.

Tribal Gems
Time spent using app: 6 months