Facebook channel

Bring your products to people on Facebook and Instagram.

Shopify app insights
  • Popular with businesses in the United States

Free to install. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

Reviews

3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 67% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 10% of ratings are 1 stars

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21 - 30 of 182 reviews

CarAudioStuff

Location United Kingdom
Time spent using app About 2 months

The following message appears on all my ads: "A problem with Facebook prevented your activity from being resumed. Try to resume in a few minutes." Tried, and tried, and it never works. Shopify support can't help. How do I get app support?

Developer reply

May 11, 2021

Hi there! Thanks for taking the time to share your feedback on the Facebook Channel!

Errors like this are often returned due to brief outages, or it can be related to having incorrect permissions (for example, not having admin access to the connected ad account or pixel). In the majority of these cases the problem can be resolved by disconnecting and then reconnecting the Facebook Account that is currently connected to the Facebook Channel. This essentially resets these tokens and is often successful in allowing you to continue with setting up your ads.

I'd love to help check in on this with you to cover our basis so you can get started with your Facebook campaigns at the earliest. I'll be following up with you via email to offer assistance. Chat soon!

Nidhi | Support Specialist

GizmozTshirts

Location India
Time spent using app 17 days

Shopify works amazing with thier app but they are Unavailable for our region while some people used VPN to access thier service

LoveAllGreen

Location Mexico
Time spent using app 9 months

I used this app to help my e-commerce, because now a days is really important to conect all the channels .

Technotrade Associates

Location India
Time spent using app 5 months

Helps to promote site better and in a more structured way. The promotion of paid ads is easier with this kind of tool

Fashion Mode Création 89

Location France
Time spent using app 2 months

Realy so glad je découvre et j'en suis ravis de vivre le plein expansion
dans ma vie professionnelle

Inspire Me T'S Inc.

Location Canada
Time spent using app About 2 months

I have had TONS of issues with connectng pixels, Ads and messenger ! I have been directed and redirected and asked multipple tons to add acount pages etc....Now my shop is ready to begin selling ...yet 'i m told it will be four weeks. Meanwhile , FB is quick about rejecting my shop . This whole setup is definately not user friendly for ppl like me who have zero Techy experieence ! And lastly , why try to get my money to promote my products on a Biz page that i'm unable to put to full use because my shop is still waiting review, and the requirement is i have to already be selling or posting my products first when i'm a new start-up and still setting up my Shopify store ssetup !! Totally ridiculous !

jamokstores

Location Sweden
Time spent using app 5 months

I use this app to get trafik to my web.What my problem is that I had not lunched my website. I am working om that now.

Developer reply

April 2, 2021

Hey! Thanks for taking the time to leave us a review. I've send you an email with some resources to check out, as well as to chat if you have any questions about the process. Looking forward to hearing from you! - Jake, Shopify Support

MagNane Modas e Magazine

Location Brazil
Time spent using app 9 months

Estou usando para trazer mais clientes a minha loja, porém, tenho muitas dúvidas e ninguém para saná-las.
Não faço a menor ideia se vou pagar este serviço, ou quanto pagarei por ele.
Fora que meus créditos sumiram e nem usei.

Debt Elimination Solutions

Location Canada
Time spent using app 6 months

Work progressing. So far is confusing and repetitive but I am working on unraveling the intricacies.

Developer reply

April 2, 2021

Hey there - thanks for taking the time to leave a review! I've sent you an email with some information to help you navigate the channel and would be happy to assist if you have any questions. Looking forward to hearing from you! - Jake, Shopify Support

Battens pcs

Location New Zealand
Time spent using app About 1 year

It was good I liked the app helped me a lot look forward to using it hope it improves my sales thanks heeps

Developer reply

March 29, 2021

Hey there! Thanks for taking the time to send along a review. I've sent you an email with some resources on how you can further improve your sales using the Facebook app. Look forward to hearing from you if you have any questions! - Jake, Shopify Support