Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable templates and seamless integration with existing themes. It's known for its reliability and features like FAQ, Product Tabs, and Live Chat, which effectively reduce customer queries and emails. The responsive customer support team is quick to resolve issues. The professional look of the app enhances the user experience, making it highly recommended for small businesses due to its simplicity and effectiveness.

May 22, 2017

HelpCenter - Build an Attractive FAQs Page isvery helpful for a small seller like me !

Ppkh Store
China
Almost 2 years using the app
September 13, 2019

Great app! We have opted for the free version for the time being and it meets our expectations very well. Even the paid version is great value for money in my opinion. Plus, the customer service is amazing! There was interference between the app and our theme in the beginning, but Justas got back to me and solved it very quickly. Highly recommended!

Mèka
United Kingdom
Almost 2 years using the app
November 27, 2017

Easy to use and added a professional element to my website.

Greatnorthfirewood
United Kingdom
Almost 2 years using the app
March 4, 2017

easy to use app. makes my FAQ page much more professional looking. highly recommend it. thanks HelpCenter!

Chinadoll Party
Australia
Almost 2 years using the app
June 2, 2019

This app is pretty easy to work with and well designed. It took only a few minutes to get an FAQ page up and running. Thanks for the great work.

Orders without Borders
Taiwan
Almost 2 years using the app
Edited May 24, 2022

I have added this APP for years, today I found the APP content all can not collapse or rolled up.
This problem has appeared two times. Then the after-sale service is great.
The problem has been solved quickly. So I give 5 stars again.

Creabest-De
China
Almost 2 years using the app
Shark Byte, Inc replied May 23, 2022

Thank you for your kind words!
Most of the common app issues can be quickly fixed by our developers by contacting our support team. If you have any questions in the future, let us know and our support team will be more than happy to lend you a hand!

December 20, 2016

Very useful and easy to use, highly recommended for busy entrepreneurs!

Phonesoapme
United Arab Emirates
Almost 2 years using the app
May 9, 2017

So Far So Good! Simple and to the point!

Panty Mate
United States
Almost 2 years using the app
December 29, 2021

I had an installation issue and contacted the HelpCenter support team. From the moment the Trouble Ticket was submitted - to having the problem fixed (backend Shopify login was required)... was just 20 min TOPS! And all of this magic happened at 2:00am PST. I'm pleasantly surprised at the level of support! A+

BrickWood Ovens
United States
Almost 2 years using the app
December 19, 2019

Used this app to answer all of my clients question without hassle will result in an easier user experience, less client frustration and will save a lot of my time thank you!

FitFoodz
South Africa
Almost 2 years using the app