Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable templates and seamless integration with existing themes. It's known for its reliability and features like FAQ, Product Tabs, and Live Chat, which effectively reduce customer queries and emails. The responsive customer support team is quick to resolve issues. The professional look of the app enhances the user experience, making it highly recommended for small businesses due to its simplicity and effectiveness.

Edited December 14, 2021

Update: Their customer service continues to be outstanding. Just resolved another issue - thanks!!!
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I must say this app and especially their customer service did blow me away. I initially signed up for the free plan and had a couple of support requests/customization questions regarding my theme & colors to be used for the different controls, labels, etc. Honestly I wasn't expecting immediate support and actually fixing the color theme on behalf of me but their support did it anyway to my complete & fullest satisfaction. They were super fast, very professional - even that I was only on their free plan....
Today I decided to go with one of their paid plans, because I think it is worth the money and especially as they really care about their customers. I definitely can recommend their app and especially their support/customer service - THANKS!!!

GeezerGlide LLC
United States
10 months using the app
Edited March 3, 2019

Installed Help Centre but needed a couple of changes to it. Help Centre response and customer service was five star.

Calamazag Plant Nursery
United Kingdom
10 months using the app
February 26, 2018

This app is awesome. Nothing more nothing less, no need for a long review here it works. We can highly recommend this app!!!

Thanks
KNUS.co

Knus Home Decor
South Africa
10 months using the app
February 4, 2021

I love this app! It's very user friendly and would definitely recommend it! Also, it's great to be able to unpublish something you no longer wish to display so quickly!

Hypnotic Highs
United States
10 months using the app
September 5, 2018

THis is a MUST HAVE for any ecom site we use it for our Home and garden site https://wroughtironhaven.com it cuts down on emails and chat levels. Its also a really good quick ref guide for our customer service training to answer general questions about the store.

Wrought Iron Haven
United States
10 months using the app
March 18, 2022

This is a fantastic solution for a help desk/ticketing system for a new store. Customer support has been wonderful. Highly recommend.

JustCoffeeTables
United States
10 months using the app
December 30, 2018

Suprizingly easy set up. Looks great and really quick installment. Its free so why not give it a try? Take a look here: https://hitthehay.se/apps/help-center

HIT THE HAY
Sweden
10 months using the app
August 2, 2017

Great app! makes FAQ page look really proffessional with simple pasting and clicking my text policies into questions.

Mind Body Lifestyle Store
United States
10 months using the app
December 27, 2017

Great App!

Does just what I need it to do-Cool Thanks
www.Mysexywaist.com

Mysexywaist Com Wholesale
United States
10 months using the app
March 12, 2017

Definitely one of the most straightforward apps I have used. Plus, it's free! Definitely, a must have...

Indigo Mountain Club
United States
10 months using the app