Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

March 15, 2017

Love how easy and quickly I have been able building my FAQ page for our website! It is also great that it is not necessary to add HTML codes or make any "difficult" changes. I merely had to add the section in my navigation bar and began completing the information I wanted to make available to customers! Thanks!

Gentrys Simple Creations
United States
5 months using the app
February 16, 2017

The Help Center is VERY Helpful.... I'm not surprised lol. A great point and click app that doesn't require you to know all the coding drama. Thanks!

Excellent Clothes
United States
5 months using the app
Edited October 21, 2019

Gran trabajo, solo pido que me dejen trabajar, pago el plan para que no me molesten con estas cosas, ahora me quede quieto ya que no me acepta mi review.
Ayuda a darle cara a las secciones de ayuda al usuario, deja crear bastantes categorías y darles una figura para darle mas familiaridad a un usuario, gracias por quitarme el tiempo.

info@goodlookbt.com
Colombia
5 months using the app
July 2, 2019

good app for FAQs page with good layout.
Heading and Subheading section is also good for easy to read or finding out desired question.

bluehaat
India
5 months using the app
October 9, 2018

I use helpcenter to make my Frequently asked questions page, it works well, very easy to use. Don`t expect any fancy features. Its simple but it works!

Bulwik
Belgium
5 months using the app
January 21, 2020

very user friendly. will definitely recommend this to other store owners as well. i only wish there are other templates available depending on your niche.

Slimming Beauty 777
Singapore
5 months using the app
Shark Byte, Inc replied January 21, 2020

Thank you for the review! More templates are available in Premium Help Center version. Their demo's can be found Help Center's Settings page. We hope you'll like them :). If you have more questions, just let us know - support@eoscity.com.

We wish you all the best in your business!
HelpCenter team

May 4, 2018

Easy to use, the page looks beautiful. Very good Customer Service. Recommend.

Diffuseroilsss
China
5 months using the app
November 16, 2021

Really intuitive app to make beautiful and ergonomic FAQs, haven't tested other options so far,
will edit review when it is the case

douilletland
France
5 months using the app
June 15, 2017

Great app. I spent like 15 minutes trying to figure out how to get an accordion FAQ page and this app took care of it - FOR FREE!

Plaza Monkey
United States
5 months using the app
January 17, 2023

Facile a prendre en main, l'application est facile a utiliser, facilité de création de section. Cette application est vraiment pas mal

Sporty-Human - Vêtements et accessoires unisex
France
5 months using the app
Shark Byte, Inc replied January 22, 2023

Hi Sporty-Human - Vêtements et accessoires unisex!

Thank you so much for sparing a minute and leaving this positive review!
We're pleased to hear that you enjoy using our app.
We hope HelpCenter will enable you in flourishing your business and attracting new customers!

Merci beaucoup d'avoir pris le temps de laisser cet avis positif !
Nous sommes heureux d'apprendre que vous aimez utiliser notre application.
Nous espérons que HelpCenter vous permettra de développer votre activité et d'attirer de nouveaux clients !

Best regards,
HelpCenter team