Shopify Inbox , 1,640 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
August 14, 2021

We should be able to archive the conversation once its done. Also Once it is read you cannot change it to unread. I get hundred of messages everyday and It is hard to keep track

Time spent using app: 5 days
August 10, 2021

This is a good idea, but as someone who has 4 stores, it's impossible to use this. I need to be able to access all from same place.

Urban Kit Supply
Time spent using app: Over 1 year
July 15, 2021

it would be better if customers could send a picture or file at the chat. hope it has the improvement asap.

Time spent using app: 11 days
Edited June 9, 2021

I would have given it a 5 star, but reason for not giving a 5 star that it is missing on a very basic feature of attaching files thru desktop version on chat with customers. A customer sitting at home uses mobile for shopping in most of the cases and a seller is almost working on laptop/desktop as he has to see many reports/excel sheets/ files etc. attaching files is only available on mobile chat (as informed by shopify support).

Selzer Home Care Products
Time spent using app: 7 days
June 4, 2021

It was quite frustrating having the automated "check my order status" question in the chatbox and having the clients asked about their phone numbers to be able to chat. The process seems overcomplicated. As a client, I would be annoyed to have to provide my phone number for a simple inquire, I would not continue and, frustrated, I would leave the site altogether. I would like to suggest providing the user with the ability to choose what they want to ask the client, if anything, and if they want this "check my order status" to appear. I understand the idea of trying to link the phone number of an existing registered client but I feel that it overcomplicate the communication unnecessarily. Maybe having an option that enables the staff that is chatting with the client to manually assign that chat session to a client would be more suitable. Thank you and I hope to have helped.

Maple Road Consulting Inc
Time spent using app: Over 1 year
June 2, 2021

We are currently using this app. It is okay, we are hoping they will add some more features like, change the sound when a chat comes through, as it is quite low and quick, its easy to be missed. We with their was the option to not be notified when someone updates their cart or returns to the store etc. Would also be a lot better if the offline chats filtered through to an email so you could easily respond to customers who have left a message overnight.

Mobile Mattress
Time spent using app: 9 days
May 6, 2021

The app automatically vanishes from the store and then have to download again, can this be fixed?
Overall a good experience but some issues

Lets Bake Love by Sara Taneja
Time spent using app: 10 months
April 28, 2021

the problem I'm having is the automated "check my order status" question that pops up in the chat box, how do you remove it? also, I feel the chat window is asking way too much from the potential customers is there a way to make it a one step process?

Earthly Bae
United States
Time spent using app: About 1 month
Shopify replied May 3, 2021

Hello Earthly Bae, thank you for the review and feedback!

At this time, the "check my order status" cannot be removed. However, it can be re-ordered in the FAQ section so it appears on the bottom. You can add your own FAQs that are customized to your store/products. Find out more here: By asking for your customer's email or phone number, Shopify Chat is able to link that customer to a pre-existing customer profile in your Shopify admin or create a new customer profile so that you are able to follow up with that customer.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at

Kind regards,

Ruby C.
Senior Support Specialist - Ping

March 15, 2021

This app would be a world more useful if you can change the ringtone as the current one is extremely difficult to hear if the phone is in its usual place... my pocket!!!
Saudi Arabia
Time spent using app: 10 months
Shopify replied March 22, 2021

Hello, Thanks for leaving a review and for the feedback!

Unfortunately, changing the notification sound on a third party app is a limitation of Apple devices. You can universally raise or lower the volume, but not change the sound.

If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at

All the best to your future success!

Best regards,

Ruby C.

Senior Support Specialist - Ping

March 2, 2021

This app has been a great help for our store,but it suddenly stoped working from today morning,it showing " refused to connect" can you please resolve this issue.

Flash Zone Electronics فلاش زون للالكترونيات
United Arab Emirates
Time spent using app: 17 days
Shopify replied March 3, 2021

Hi Flash Zone Electronics فلاش زون للالكترونيات, thanks for reaching and leaving a review.

Shopify Ping iOS users did experience login issues on March 1 & 2nd 2021. Our developers were able to resolve the issue with the latest app version 3.1.5 release. I'm going to personally follow up with an email to you to ensure that you are able to log into Shopify Ping and access your customer chats.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at

Kind regards,

Ruby C.
Senior Support Specialist - Ping