Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

January 9, 2023

I had a little problem inserting the code and they helped me very quickly.... It was easy and the service was great.

CapaMel Balloons
Australia
8 days using the app
TIDIO LLC replied January 10, 2023

Hi there! Thank you so much for the kind review :) It's great to know that our support was able to help you with the implementation. Let us know in case you need any further guidance. Chris

Edited September 29, 2018

I use this to be available to customers when i'm not in our store. App is sturdy and reliable, unlike others. Support at Tido also excellent.

Doors & Doors
United Kingdom
8 days using the app
May 9, 2022

很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用

Seven Colors
China
8 days using the app
TIDIO LLC replied May 9, 2022

Thank you so much for the top rating. We're super happy you enjoy our app! :)

December 7, 2016

Good app, does what it should, installation and operation is hassle free..

Live support available, and you get answers if you have a question.
Good Job Guys!

Tannleather
Australia
8 days using the app
March 31, 2017

we just installed the Tidio chat and we are already in love with it.
we will continue to try it and keep other customers updated.
CEO @ Kaaraba
www.kaaraba.com

Kaaraba
United Arab Emirates
8 days using the app
November 10, 2021

Great app - Amazed the possibilities it offers - to create your own chat bots. On top of that very helpful customer support - my go to app from now on for all Chats on shopify

Elite Medical Accessories USA
United States
8 days using the app
TIDIO LLC replied November 10, 2021

Thank you so much for your amazing review! We will keep on improving to provide you with an even better product in the future.

October 24, 2019

perfekt in der bedienung. tolle eigenschaften die einfach zu verstehen sind. würde dieses programm weiterempfehlen

Proseedoilsgermany
Germany
8 days using the app
June 23, 2020

Great app has all the features needed and great support, Would definitely recommend the app! thank u

HOMESHOW
United States
8 days using the app
TIDIO LLC replied June 23, 2020

Thank you so much for the review! :)

March 14, 2017

This is garbage. The UI is constantly changing and is becoming annoying to use. We are switching to something real like ZenDesk. Bye.

Campuscube
United States
7 months using the app
August 15, 2016

At the moment we're only using the free version but the features are immense! If our business grows in the future we will definitely purchase the PRO.

Jayeoncare
United States
8 days using the app